UX Case Study

E-Commerce App - SNEAKERZ

Table of Contents :

  • About the project
  • Discover
    Stakeholder Interview Document
    Experience Mapping
    Competitor Research
    AnalysisUser Research Findings and key Insights
  • Define
    User Persona
    Empathy Map
    User Journey Map
  • Ideate
    Affinity Diagram
    Card Sorting
    Navigation Diagram
    User flow Chart
  • Test

My Roles :

  • UI Designer
  • UX Designer

Tools  :

  • Figma
  • FigJam
  • Canva
  • Adobe Photoshop

About the project

Sneakers is an e-commerce application where users can buy all kinds of branded shoes online with a neat, uncomplicated, and user-friendly shopping app.

Design Process

Discover

Stakeholder Interview Document

Experience Mapping

Competitor Research Analysis Report

User Research Findings

Do you buy shoes online?
How much do you usually (Average)  spend on shoes?
How often do you shop shoe online?
which payment method do you prefer to buy shoe online ?

What are some of your favorite shoe brands?

What are some of your favorite shoe brands?

User Needs

  • Users want the app to have a user-friendly interface and be simple to use.
  • Users expects an good description about product.
  • User wants to have a good return policy.
  • Users likes to compare products by different brands before purchasing it.
  • User expects high quality products, more offers and cashback.
  • User likes to get notified about new shoes and its releases.

Pain Points

  • Users facing issues about proper and finding required description.
  • Users are unclear about return policy steps, confusing.
  • User facing difficulty while comparing shoe with other brands.
  • Facing issue with filtering options, finding specific products.

Key Insights:

Define

User Persona

Empathy Map

User Journey Map

Ideate

Affinity Diagram

Navigation diagram

User flow chart

Prototype

Test

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